FAQ
Frequently asked questions
Here are some common questions about our company.
We sell high-quality digital design files including SVG, PNG, PDF, and EPS formats. Our products are ideal for crafters, designers, and small businesses using tools like Cricut, Silhouette, and laser cutting machines.
Once your payment is confirmed, you will receive an email with a download link. You can also access your files directly from your account if registered.
Unfortunately, due to the nature of digital products, we **do not offer refunds or exchanges**. Please read the product description carefully before purchasing. However, if you face any issues with a file, feel free to contact us and we’ll be happy to help.
Most files can be opened with design software such as Adobe Illustrator, CorelDRAW, Inkscape, or cutting machine software like Cricut Design Space or Silhouette Studio.
Yes – most of our files come with a **small commercial use license**. This means you can use them to create and sell physical products (e.g. T-shirts, mugs, signs). However, **reselling or redistributing the digital files themselves is strictly prohibited.**
Please check your spam/junk folder first. If you still can’t find your files, contact us at: myodoomarketplace@gmail.com, and we’ll send them to you as soon as possible.
We’re happy to help! Contact us at **myodoomarketplace@gmail.com** and we’ll respond as quickly as possible.